Delivery Information

Delivery arrangements and prices

1.1 Delivery costs £9.50 and there is a minimum order value of £45. Delivery is free on orders over £100.

1.2 We deliver to UK mainland addresses using a premium overnight courier service for delivery by 2pm. We’re sorry, but this service excludes Northern Ireland, the Isle of Man, the Isles of Scilly and parts of Northern Scotland including the Highlands and Islands. We cannot deliver to overseas addresses, although we can take orders from overseas for UK mainland delivery.

1.3 We despatch orders from Monday to Thursday, for delivery Tuesday to Friday. We do not deliver on Saturday, Sunday or Monday, or on UK Bank Holidays, or the day after Bank Holidays. Please choose your preferred delivery day using the calendar function during checkout.

1.4 We cut your meat fresh to order, so please allow two working days for delivery. That means orders received by 5pm on Monday will be despatched Tuesday for delivery by 2pm on Wednesday. And orders received on Friday will be despatched Monday, for delivery by 2pm on Tuesday.

1.5 Our couriers do not need a signature, so if you are not home, your order can be left in a safe place. Please include your “safe place” instructions during checkout. We can also deliver to a work address, if this is more convenient for you, provided there is someone there to accept the delivery.

1.6 The couriers know they are carrying perishable goods and will not take the package back to their depot. Delivery shall be deemed to have been made either when the consignee accepts delivery in person, or the driver leaves the package in the agreed safe place.

Click & Collect

2.1 There is no minimum order value for Click & Collect orders, and no charge for collection.

Non-delivery

3.1 We track all our deliveries to ensure safe receipt. If for some reason your order fails to arrive by 2pm, please call us on 01873 810405 or email hello@cashells.co.uk as soon as possible and within 24 hours, quoting your order number, so we can find out what’s gone wrong. 

3.2 We cannot accept liability for non-delivery if the address details you’ve supplied are incorrect or incomplete.

3.3 If your order is not delivered on the date given in the website order acknowledgement, and providing you supplied a correct and complete delivery address, we’ll resend your order or you’ll be entitled to a full refund.

Our packaging

4.1 We take great care to ensure your goods arrive in perfect condition. Most of your meat will be vacuum packed in food-safe polythene pouches. Sausages and burgers will be tray wrapped for extra protection and burgers and our gluten-free sausages will be supplied frozen.
4.2 Your order will be packed in environmentally friendly Woolcool® boxes, insulated with natural sheep’s wool and chilled with food-safe gel freezer packs. This packaging has been rigorously tested to maintain your order safely below 5˚C for at least 24 hours.
4.3 Please open the box as soon as you receive it and place the contents in your fridge or freezer straightaway.

4.4 The cardboard box can be reused or recycled, and the gel packs can be refrozen and used again or disposed of in normal household waste. The woollen insulation comes in a plastic pouch, which can be put in with standard plastic recycling. The insulation itself has a myriad uses, from lining hanging baskets to lagging pipes and mulching plants. And if you don’t want to reuse it, the wool can go into your home compost bin, garden waste bin (check first with your local authority) or normal household waste. It’s biodegradable so will break down naturally over time.

Local deliveries

5.1 We deliver to local addresses direct from our shop, using our own refrigerated vehicle. For these deliveries, your meat will be packed in carrier bags rather than insulated boxes, so it’s essential that someone’s home when we call.

5.2 You can also collect your order from us for free from 8am-5pm Monday to Saturday, or from 9am-11:30am on Sunday, using our Click & Collect service.

Christmas and New Year orders

6.1 Final date for 2019 Christmas and New Year orders is Saturday 7 December, with courier delivery up to Friday 13 December. Throughout the year our couriers provide an excellent service but like all courier companies they become stretched in the run up to Christmas, and service can be disrupted by bad weather. Given that we are sending out perishable goods, we’ve chosen to minimise the risk of problems by avoiding deliveries in the week immediately before Christmas. This ensures you get your order in plenty of time.

6.2 All our meat is cut fresh to order, and can be frozen on receipt with no detrimental effect on flavour or texture. Our burgers and gluten-free sausages are supplied frozen, ready for you to pop straight in the freezer.

6.3 Final order date for Click & Collect orders is Friday 13 December, for collection from 22 December until 4pm on Tuesday 24 December.

6.4 Normal ordering and delivery days resume on Wednesday 8 January 2020.

Restricted delivery items

7.1 Some products are Click & Collect only. These include Christmas turkeys, cockerels, ducks and geese. Where this applies it is shown on the individual product pages and you will only be able to choose Click & Collect during checkout.

7.2 The earliest you will be able to collect these items is 22 December 2019.

7.3 If your order contains restricted and non-restricted items then you will only be able to choose a date for collection that matches the restricted item. However, you can always place a separate order for the non-restricted items and choose a different collection or delivery date.

Returns

8.1 We regret that we are unable to accept returned goods or claims for goods ordered in error, due to their perishable nature.