Delivery Information

Local delivery (see below for details of our nationwide delivery service)

1. Local delivery arrangements and prices

1.1 We deliver locally Thursday-Saturday according to the following schedule:

  • Thursday Crickhowell, Llangattock, Llanwenarth, Abergavenny, Pandy, Llanfoist, Govilon, Gilwern, Clydach
  • Friday Newbridge, Abertillery, Blaenavon, Brynmawr, Ebbw Vale, Rhymney, Tredegar, Merthyr, Brecon, Llanfrynach, Talybont, Bwlch, Llangynidr, Cwmdu, Tretower
  • SaturdayCrickhowell, Llanbedr, Llangenny, Glangrwyney, Llangattock

1.2 Delivery to these areas costs £2.50 (free for orders over £60). If applicable, this fee will be automatically added when you get to the checkout.

1.3 Please make sure you choose the correct delivery day/date for your area when you place your local home delivery order online. When you get to the Checkout, you will see what dates/days are currently available for your area (up to 28 days ahead). If your scheduled delivery day isn’t showing, we’re sorry but that means either we’ve reached our delivery order limit for that day, or, if you’re ordering further ahead, that that date has yet to be released.

1.4 Our online ordering system is set up to give us time to process your order. So if your delivery day is Thursday, you will need to complete your online order by 10pm on Wednesday. And if your delivery day is Saturday, you will need to order by 10pm on Friday.

1.5 We do not deliver locally on public holidays or the day after public holidays, unless specifically stated on our website. Any other planned changes will be listed on our home page.

1.6 We despatch local deliveries in our refrigerated van for delivery between 9:30am and 6pm Thursday-Saturday. We’re sorry, but we cannot provide more definitive time slots. Please include “Safe Place” delivery instructions when you get to the Checkout, in case you are out when we call. Please note: orders are despatched in carrier bags or cardboard boxes WITHOUT cool packs, so it’s important that you refrigerate any perishable contents as soon as possible.

1.7 All our meat is cut fresh to order, and can be frozen on receipt with no detrimental effect on flavour or texture. Our burgers, special-recipe sausages (made without gluten-containing ingredients) and some ready meals are supplied frozen, ready for you to pop straight in the freezer.

1.8 Our drivers know they are carrying perishable goods. They do not need you to sign for delivery and, in keeping with social distancing guidelines, will not enter your home. They will simply place your order on your doorstep, ring your doorbell (or knock) then step back at least 2m to allow you to come to the door safely. Delivery shall be deemed to have been made either when you or the consignee accepts delivery in person, or the driver leaves your order in the agreed Safe Place.

1.9 Please be assured that our delivery staff follow social distancing guidelines and adhere to strict hygiene protocols, wearing masks and disposable gloves as required, using hand sanitiser between deliveries, and regularly wiping down hard surfaces with disinfectant spray.

2. Non-delivery

2.1 If your order fails to arrive by 6:30pm on your designated delivery day, please call us on 01873 810405 or email hello@cashells.co.uk as soon as possible within 24 hours, quoting your order number, so we can find out what’s gone wrong.

2.2 We cannot accept liability for non-delivery if the address details you’ve supplied are incorrect or incomplete.

2.3 If your order is not delivered on the date given in the website order acknowledgement, and providing you supplied a correct and complete delivery address, we’ll resend your order or you’ll be entitled to a full refund.

3. Returns

3.1 We regret that due to their perishable nature, we are unable to accept returned goods or claims for goods ordered in error.

3.2 Our orders are all picked and packed with care, and we aim to deliver them in tip-top condition. But if there’s a problem with any of the items in your order, please phone us as soon as possible on 01873 810405. Alternatively, email us at hello@cashells.co.uk, including your order number and photographic evidence if necessary so we can sort things out.

Nationwide delivery

1. Nationwide delivery arrangements and prices

1.1 We deliver weekly on Friday to UK mainland addresses using a premium overnight chilled courier service for delivery before 2pm. We’re sorry, but at present we DO NOT deliver to Northern Ireland, the Isle of Man, Isle of Wight, the Channel Islands, Isles of Scilly and parts of Northern Scotland, including the Highlands and Islands. If your delivery postcode falls outside our mainland UK delivery area, you will not be able to complete your order.

Excluded postcodes include: 
BT1-BT94, IM1-IM9, TR21-TR25, AB32, AB36-AB38, AB40-AB42, AB55-AB56, KW1-KW18, PA20-PA49, PA60-PA78, PH17-PH26, PH30-PH44, PH49-PH50, KA27-KA28, HS1-HS9, ZE1-ZE4, IV1-IV29, IV33-IV63, FK17-FK99, G83, JE1-JE4, GY1-GY10

1.2 We do not currently deliver to overseas addresses, although we can take orders from overseas for local or UK mainland delivery.

1.3 There is a minimum order value of £50 for nationwide delivery, and our delivery charges are as follows:

  • Orders from £50-£100 = £9.95
  • Orders over £100 = FREE delivery

1.4 We despatch nationwide orders on Thursday, for delivery on Friday (excluding public holidays, Good Friday and the Christmas-New Year period). Please choose your preferred Friday delivery date using the calendar function when you get to the Checkout and confirm your delivery area (Nationwide delivery) in the dropdown menu.

1.5 When you get to the Checkout, you will see what dates are currently available (up to 28 days ahead). If your preferred date isn’t showing, we’re sorry but that means either we’ve reached our delivery order limit for that day, or, if you’re ordering further ahead, that that date has yet to be released.

1.6 Our online ordering system is set up to give us time to process your order, with a cut off time of 2pm on the Wednesday before your chosen Friday delivery date. Please note that you can order up to 28 days in advance.

1.7 Our couriers do not need a signature, so if you’re not home, your order can be left in a safe place. Please include your “Safe Place” instructions when you get to the checkout. We can also deliver to a work address if this is more convenient for you, provided there is someone there to accept the delivery.

1.8 Our couriers know they are carrying perishable goods and will not take the package back to their depot. Delivery shall be deemed to have been made either when you or the consignee accepts delivery in person, or the driver leaves your order in the agreed Safe Place.

2. Non-delivery

2.1 We track our nationwide deliveries to ensure safe receipt. If your order fails to arrive by 2pm on your designated Friday, please call us on 01873 810405 or email hello@cashells.co.uk as soon as possible within 24 hours, quoting your order number, so we can find out what’s gone wrong.

2.2 We cannot accept liability for non-delivery if the address details you’ve supplied are incorrect or incomplete.

2.3 If your order is not delivered on the date given in the website order acknowledgement, and providing you supplied a correct and complete delivery address, we’ll resend your order or you’ll be entitled to a full refund.

3. Our packaging

3.1 We take great care to ensure your goods arrive in perfect condition. Most of your meat will be vacuum packed in food-safe polythene pouches. Sausages and burgers will be tray wrapped for extra protection and our burgers, special-recipe sausages (made without gluten-containing ingredients) and some ready meals will be supplied frozen.

3.2 Your order will be packed in environmentally friendly Woolcool® boxes, insulated with natural sheep’s wool and chilled with food-safe gel freezer packs. This packaging has been rigorously chill-tested to maintain your order safely below 5˚C for at least 24 hours.

3.3 Please open the box as soon as you receive it and put the contents in your fridge or freezer straightaway.

3.4 The cardboard box can be reused or recycled, and the gel packs can be refrozen and used again or disposed of in normal household waste. The woollen insulation comes in a plastic pouch, which can be put in with standard plastic recycling, and the insulation itself has a myriad uses, from lining hanging baskets to lagging pipes and mulching plants. And if you don’t want to reuse it, the wool can go into your home compost bin, garden waste bin (check first with your local authority) or normal household waste. It’s biodegradable so will break down naturally over time.

4. Restricted delivery items

4.1 Some of our products are only available for Local Delivery or Click & Collect. These include our fresh eggs, milk, yogurt, bread and breakfast boxes/hampers, along with festive poultry (in season), drinks and some deli items. Where this applies it is shown clearly on the individual product page. Please note, if you add a restricted item to your basket, you will not be able to complete your order.

5. Returns

5.1 We regret that due to their perishable nature, we are unable to accept returned goods or claims for goods ordered in error.

5.2 Our orders are all picked and packed with care, and we aim to deliver them in tip-top condition. But if there’s a problem with any of the items in your order, please phone us as soon as possible on 01873 810405. Alternatively, email us at hello@cashells.co.uk, including your order number and photographic evidence if necessary so we can sort things out