Help Centre

Keeping you safe during the COVID-19 pandemic

Please be assured that our staff follow strict hygiene protocols, wearing gloves, using hand sanitiser between customers or deliveries, and frequently wiping down hard surfaces with disinfectant spray to limit the risk of transmission.

Please also help us by following social distancing guidelines and paying by contactless card when you visit our shop.

Registering online with Cashells couldn’t be easier.

Follow our handy guide: 

Click here to visit the registration page on our website. 

Enter your email address.

An account will automatically be created for you and an email containing your password will be sent to you.

Help Centre 1

When creating a password t must contain the following:

  • 8 to 30 characters in length
  • A minimum of 1 uppercase letter (A-Z)
  • A minimum of 1 lowercase letter (a-z)
  • A minimum of 1 number (0-9)

 

When creating a password it must not:

  • Include any spaces
  • Include your first name, last name or email address you use to log in

Updating personal details couldn’t be easier. Here’s how:

To update your address:

  • Log in to your account 
  • Click Addresses

Viewing previous orders. Here’s how:

To change your password. Here’s how:

  • Log into your Cashells online account at https://cashells.co.uk/my-account/.
  • Click Account details
  • Type in your current password 
  • Below that type in your new password
  • And confirm you new password
  • Save changes

If you’ve lost your password. 

  • Go to https://cashells.co.uk/my-account/.
  • Click Lost your password?
  • Enter your username or email address
  • Click reset password
  • An email will be sent to you
  • Containing a link  to Click here to reset your password
  • On this page you can enter a new password

Help Centre 2

At checkout you choose whether you want Local Home Delivery for a flat fee of £2.50 (free when you spend over £50) or Click & Collect (free). Then choose the date you’d like to receive or collect your order.

 

For Local Home Delivery, we run a weekly schedule covering different areas.

Please make sure you select the correct date for your area.

    • TuesdayCrickhowell, Glangrwyney, Llangattock
    • WednesdayCwmdu, Tretower, Bwlch, Llanfrynach, Talybont
    • ThursdayLlanwenarth, Abergavenny, Pandy, Llanfoist, Gilwern, Govilon, Clydach
    • FridayLlangynidr, Ebbw Vale, Brynmawr, Blaenavon, Rassau, Merthyr
    • SaturdayCrickhowell, Glangrwyney, Llangattock, Llanbedr, Llangenny

Please check the home page for the latest information.

Failing the above please email admin@cashells.co.uk